Aqueduct Animal Hospital

*this was the care we received from the emergency vet for 7 hours. I have the bill and the pictures of my dog at the emergency vet getting treatment. he had eaten toxic mushrooms from the backyard. I have taken my dogs to you for years would not post something if it was not true. I went to their facility after calling in and letting them know I have an emergency with my pup if they were able to see me and treat him. this was at 6pm and they were closing at 7pm. the receptionist said yes knowing they were closing in an hour to bring my pup in. my pup was having neurological symptoms due to ingesting a toxic substance and was getting worst. they sat us in a room for the doctor to come in and tell me that the dog is having a reaction and to take him to the emergency vet after a whole hour of sitting in the doctor's room waiting for him to come while my dog was getting worst. no one was coming to see him even though I was telling the nurses. he was vomiting and loosing consciousness and was progressively becoming more unresponsive and started drooling. the doctor walked I for 2 mins to see the pup like it was a joke looked at hom said it was up to me but he thinks I can take him home and watch him since they are closing now and they don't have anyone to watch him through out the night or I can take him to the emergency vet and have them watch him there. charged me $100 for sitting there waiting for an hour for them to tell me to take him to another vet. did nothing not even a blood test. I rushed with him to upstate emergency vet where they took amazing care of him. he was in toxic shock from injesting a toxic substance and needed blood test to make sure his kidney and liver wasn't damage and iv fluids to rehydrate him as he was constantly throwing up and refusing food or water. thank God to them for saving my pup and taking so much care and attention to him in this emergency moment. will never take my dog back to aqueduct animal hospital and recommend anyone to go there. they are money hungry and a waste of time. when I called in at 6pm the receptionist and doctor should not have wasted my time to have me bring my pup who needed emergency service to them knowing they were closing and couldn't treat him just to make an extra $100 from me sitting there waiting. my dog was so sick and could have died. heartless team horrible doctor.

I have a sick dog that I paid a lot of money to have several tests done just for them to not call me back, refuse to give me my test results, and then send me the wrong dogs chart with all the owners personal information on it. The manager was apologetic and had the owner call me with yet again no diagnosis or even a recommendation on what the next step would be. Just completely stopped communicating with me. Absolute trash service. ****To the reply**** I spoke to the owner whose last communication with me was that he was going to talk to the first vet I saw at aqueduct and call me back. There were zero phone calls back and no recommendations for future appointments/testing. I do understand that not everything was an easy fix but I can assure you no one called me back after the owner said he was going to talk to the other vet and after the many times I had to call initially to just get test results I did not choose to play that game again. So yes I would consider the service I received as trash. Had there been a recommendation on another visit I would have gladly brought my dog back in.